Privacy Policy
How we collect, use, store, and protect the information you share with us.
Effective date: September 17, 2026
Top Form Physical Therapy ("we," "us," or "our") respects your privacy. This policy explains how we handle information submitted through this website and through our Facebook and Instagram inquiry forms.
This policy does not cover clinical records. If you become a client, information needed to provide services becomes part of a separate client record, which is handled under our clinical privacy practices and the policies of the systems we use to manage care.
Information We Collect
Through this website
- Contact form. When you use our contact form we collect your name, email address, phone number (optional), and the message you write. Submissions are delivered to our team by email through a form-handling service operated by our website provider.
- Website analytics. We use Google Analytics to understand how visitors use the site, such as which pages are viewed and on what type of device. Google Analytics uses cookies and collects usage data that is not tied to your name. You can learn more at Google's Privacy & Terms site or block analytics with a browser extension.
- Online booking. Our "Book Online" links take you to Jane, the scheduling platform we use. Information you enter there is governed by Jane's privacy policy.
Through Facebook and Instagram inquiry forms
When you respond to one of our ads, we collect the information you choose to submit, including your name, phone number, email address, and your responses about your interest in PLUS classes. Facebook and Instagram also process this information under Meta's Privacy Policy.
Please do not submit medical history, diagnoses, insurance details, or other sensitive health information through the website contact form or our social media inquiry forms.
How We Use Your Information
We use your information to:
- Respond to your inquiry.
- Share class schedules, pricing, and program details.
- Help you arrange your first class or appointment.
- Follow up about your request.
- Measure whether advertising inquiries lead to class bookings.
Submitting a form does not reserve a class, create a membership, or authorize unrelated marketing communications.
Who Can Access Your Information
Authorized Top Form staff and service providers assisting with our website, advertising, inquiry management, communications, and booking may access information as needed to perform those tasks.
We do not sell your information or provide it to other businesses for their independent marketing. We may disclose information where required by law.
Storage and Protection
Inquiry information is maintained in Meta's lead-management tools, our website's form-handling service, and the business systems we use to respond to and manage inquiries. We limit access to authorized personnel and use reasonable administrative and technical safeguards to protect it. No electronic storage or transmission method is completely secure.
How Long We Keep Information
We retain inquiry information only as long as reasonably necessary to respond, follow up, manage resulting bookings, and meet applicable legal obligations. We periodically review information and delete or de-identify it when it is no longer needed.
If you become a client, information needed to provide services may become part of a separate client record with different retention requirements.
Your Choices and Requests
To request access to, correction of, or deletion of your information, or to ask us to stop contacting you, please contact us using the details below.
We may verify your identity before processing a request. Some information may need to be retained to meet legal obligations.
Updates to This Policy
We may update this policy as our practices change. Updates will be posted on this page with a revised effective date.
Contact Us
Top Form Physical Therapy 131 Commercial Pkwy, Building 3 Branford, CT 06405Email: Jen@TopFormPT.com
Phone: (631) 521-1041
Website: topformpt.com